Service Recovery Does It Work An Examination Of The Relationships Between Compensation And Attribution In The United States And Singapore

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Author by : Nancy Yee Wong
Languange Used : English, France, Spanish, Italia and chinese
Page : 44
Isbn :
Identifier : IND:30000119986218
Release : 1999
Publisher by : no defined
Category :
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Complaint Management The Heart of CRM

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Author by : Bernd Stauss
Languange Used : English, France, Spanish, Italia and chinese
Page : 310
Isbn : 9780324202649
Identifier : 0324202644
Release : 2004
Publisher by : South-Western Pub
Category : Business & Economics
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Description : Read Now Complaint Management by Bernd Stauss and you can download with pub, pdf, txt, doc, and more file format with free account. every company strives for increasing customer satisfaction and loyalty. but without effective complaint management, it’s only a matter of time before the seemingly sweet company-client relationship may turn sour. drawing from their extensive experience in customer service (both from academic research and practical business perspectives), stauss and seidel deliver thorough coverage of complaint management, from helping readers understand why customers complain to illustrating how to handle customer complaints to effectively measuring and analyzing complaints. complaint management is an excellent resource for marketing professionals in customer support, technical support, and marketing management, as well as executives, department managers, and any employee who has direct contact with complaining customers.

Doing Business 2019 Training for Reform

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Author by : World Bank
Languange Used : English, France, Spanish, Italia and chinese
Page : 236
Isbn : 1464813388
Identifier : 9781464813382
Release : 2018-11-30
Publisher by : World Bank Publications
Category : Business & Economics
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Description : Read Now Doing Business 2019 by World Bank and you can download with pub, pdf, txt, doc, and more file format with free account. sixteenth in a series of annual reports comparing business regulation in 190 economies, doing business 2019 measures aspects of regulation affecting areas of everyday business activity.

Doing Business 2017

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Author by : World Bank
Languange Used : English, France, Spanish, Italia and chinese
Page : 360
Isbn : 9781464809484
Identifier : 1464809488
Release : 2016-10-25
Publisher by : Doing Business
Category : Business & Economics
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Description : Read Now Doing Business 2017 by World Bank and you can download with pub, pdf, txt, doc, and more file format with free account. fourteenth in a series of annual reports comparing business regulation in 190 economies, doing business 2017 measures aspects of regulation affecting 10 areas of everyday business activity: starting a business dealing with construction permits getting electricity registering property getting credit protecting minority investors paying taxes trading across borders enforcing contracts resolving insolvency these areas are included in the distance to frontier score and ease of doing business ranking. doing business also measures features of labor market regulation, which is not included in these two measures. this year s report introduces major improvements by expanding the paying taxes indicators to cover postfiling processes tax audits, tax refunds and tax appeals and presents analysis of pilot data on selling to the government which measures public procurement regulations. also for the first time this year doing business collects data on somalia, bringing the total number of economies covered to 190. using the data originally developed by women, business and the law, this year for the first time doing business adds a gender component to three indicators starting a business, registering property, and enforcing contracts and finds that those economies which limit women s access in these areas have fewer women working in the private sector both as employers and employees. the report updates all indicators as of june 1, 2016, ranks economies on their overall 'ease of doing business', and analyzes reforms to business regulation identifying which economies are strengthening their business environment the most. doing business illustrates how reforms in business regulations are being used to analyze economic outcomes for domestic entrepreneurs and for the wider economy. it is a flagship product produced in partnership by the world bank group that garners worldwide attention on regulatory barriers to entrepreneurship. more than 137 economies have used the doing business indicators to shape reform agendas and monitor improvements on the ground. in addition, the doing business data has generated over 2,182 articles in peer-reviewed academic journals since its inception."

East Asia Pacific at Work Employment, Enterprise, and Well-being

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Author by : World Bank Group
Languange Used : English, France, Spanish, Italia and chinese
Page : 296
Isbn : 1464800049
Identifier : 9781464800047
Release : 2014-05-07
Publisher by : World Bank Publications
Category : Business & Economics
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Description : Read Now East Asia Pacific At Work by World Bank Group and you can download with pub, pdf, txt, doc, and more file format with free account. the unprecedented progress of east asia pacific is a triumph of working people. countries that were low-income a generation ago successfully integrated into the global value chain, exploiting their labor-cost advantage. in 1990, the region held about a third of the world’s labor force. leveraging this comparative advantage, the share of global gdp of emerging economies in east asia pacific grew from 7 percent in 1992 to 17 percent in 2011. yet, the region now finds itself at a critical juncture. work and its contribution to growth and well-being can no longer be taken for granted. the challenges range from high youth inactivity and rising inequality to binding skills shortages. a key underlying issue is economic informality, which constrains innovation and productivity, limits the tax base, and increases household vulnerability to shocks. informality is both a consequence of stringent labor regulations and limited enforcement capacity. in several countries, de jure employment regulations are more stringent than in many parts of europe. even labor regulations set at reasonable levels but poorly implemented can aggravate the market failures they were designed to overcome. this report argues that the appropriate policy responses are to ensure macroeconomic stability, and in particular, a regulatory framework that encourages small- and medium-sized enterprises where most people in the region work. mainly agrarian countries should focus on raising agricultural productivity. in urbanizing countries, good urban planning becomes critical. pacific island countries will need to provide youth with human capital needed to succeed abroad as migrant workers. and, across the region, it is critical to ‘formalize’ more work, to increase the coverage of essential social protection, and to sustain productivity. to this end, policies should encourage mobility of labor and human capital, and not favor some forms of employment - for instance, full-time wage employment in manufacturing - over others, either implicitly or explicitly. policies to increase growth and well-being from employment should instead reflect and support the dynamism and diversity of work forms across the region.

Government reports annual index

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Author by : no defined
Languange Used : English, France, Spanish, Italia and chinese
Page : 233
Isbn :
Identifier : MSU:31293017238274
Release : 199?
Publisher by : no defined
Category :
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Government Reports Annual Index: Corporate author

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Author by : no defined
Languange Used : English, France, Spanish, Italia and chinese
Page : 233
Isbn :
Identifier : MINN:31951T002427819
Release : 1987
Publisher by : no defined
Category : Government reports announcements & index
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Research in consumer behavior

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Author by : David T. Kollat
Languange Used : English, France, Spanish, Italia and chinese
Page : 767
Isbn :
Identifier : UCSC:32106000969748
Release : 1970
Publisher by : no defined
Category : Business & Economics
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The State of Food Security and Nutrition in the World 2018 Building climate resilience for food security and nutrition

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Author by : Food and Agriculture Organization of the United Nations
Languange Used : English, France, Spanish, Italia and chinese
Page : 202
Isbn : 9251305714
Identifier : 9789251305713
Release : 2018-09-12
Publisher by : Food & Agriculture Org.
Category : Political Science
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Description : Read Now The State Of Food Security And Nutrition In The World 2018 by Food and Agriculture Organization of the United Nations and you can download with pub, pdf, txt, doc, and more file format with free account. new evidence this year corroborates the rise in world hunger observed in this report last year, sending a warning that more action is needed if we aspire to end world hunger and malnutrition in all its forms by 2030. updated estimates show the number of people who suffer from hunger has been growing over the past three years, returning to prevailing levels from almost a decade ago. although progress continues to be made in reducing child stunting, over 22 percent of children under five years of age are still affected. other forms of malnutrition are also growing: adult obesity continues to increase in countries irrespective of their income levels, and many countries are coping with multiple forms of malnutrition at the same time – overweight and obesity, as well as anaemia in women, and child stunting and wasting. last year’s report showed that the failure to reduce world hunger is closely associated with the increase in conflict and violence in several parts of the world. in some countries, initial evidence showed climate-related events were also undermining food security and nutrition. this year’s report goes further to show that climate variability and extremes – even without conflict – are key drivers behind the recent rise in global hunger and one of the leading causes of severe food crises and their impact on people’s nutrition and health. climate variability and exposure to more complex, frequent and intense climate extremes are threatening to erode and reverse gains in ending hunger and malnutrition. furthermore, hunger is significantly worse in countries where agriculture systems are highly sensitive to rainfall, temperature and severe drought, and where the livelihood of a high proportion of the population depends on agriculture. the findings of this report reveal new challenges to ending hunger, food insecurity and all forms of malnutrition. there is an urgent need to accelerate and scale up actions that strengthen resilience and adaptive capacity of people and their livelihoods to climate variability and extremes. these and other findings are detailed in the 2018 edition of the state of food security and nutrition in the world.

Municipal Finances A Handbook for Local Governments

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Author by : Catherine D. Farvacque-Vitkovic
Languange Used : English, France, Spanish, Italia and chinese
Page : 528
Isbn : 0821399144
Identifier : 9780821399149
Release : 2014-06-27
Publisher by : World Bank Publications
Category : Business & Economics
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Description : Read Now Municipal Finances by Catherine D. Farvacque-Vitkovic and you can download with pub, pdf, txt, doc, and more file format with free account. this book tells a fascinating story on municipal finances for local government practitioners with rich examples, global practices, and good and bad experiences the authors gained in decades of field work.

Taxation and Electronic Commerce Implementing the Ottawa Taxation Framework Conditions Implementing the Ottawa Taxation Framework Conditions

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Author by : OECD
Languange Used : English, France, Spanish, Italia and chinese
Page : 240
Isbn : 9264189793
Identifier : 9789264189799
Release : 2001-05-04
Publisher by : OECD Publishing
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Description : Read Now Taxation And Electronic Commerce Implementing The Ottawa Taxation Framework Conditions by OECD and you can download with pub, pdf, txt, doc, and more file format with free account. this volume provides a comprehensive guide to the status of the oecd-led international work on taxation and electronic commerce, and hence to emerging conclusions and recommendations across a wide span of tax policy and tax administration issues.

Fighting Corruption in Public Services Chronicling Georgia's Reforms

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Author by : World Bank
Languange Used : English, France, Spanish, Italia and chinese
Page : 122
Isbn : 0821394762
Identifier : 9780821394762
Release : 2012-02-01
Publisher by : World Bank Publications
Category : Political Science
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Description : Read Now Fighting Corruption In Public Services by World Bank and you can download with pub, pdf, txt, doc, and more file format with free account. this book chronicles the anti-corruption reforms in public services in georgia since the rose revolution in late 2003. through a series of case studies, the book draws out the how of these reforms and distills the key success factors.